The Wackenhut Distinction

Total Quality Management (TQM)

 Wackenhut is committed to remaining a world-class, total security solutions provider well into the 21st Century, and ensuring that every Wackenhut service will exceed the industry standard for quality.  TQM principles are applied to every project.

Perhaps the single most important aspect of Wackenhut and Group 4/Securicor's service offerings, and the one that distinguishes us from our competitors, is our unyielding commitment to nurture long-term customer relationships and provide a level of service unmatched in the security and related services industry. This longstanding philosophy has resulted in business relationships with customers that have lasted for decades. Our success and continued growth is due in large part to organizations that partner with us and develop a mutually beneficial business relationship. It's a win-win situation and both partners work together to achieve the same result.         

We are striving to raise the bar at Wackenhut and we express a culture of performance in many ways: Our growth strategies are tangible guideposts; the processes and systems we have created embody the methods we use to manage the company; and, our performance measures and reward systems are designed to encourage high achievement. 

In short, total quality is our mission. It permeates every operation and every process. The ever-increasing demands and expectations placed upon us by our internal and external customers prompted us to evaluate and, in certain cases, re-engineer our operational systems, policies and procedures. As you get to know us it becomes ever more apparent that at Wackenhut, Quality WorksTM. 

How Quality WorksTM at Wackenhut:

¨ We start planning during the proposal process
¨ We begin implementing immediately after contract award
¨ We develop an operating plan
¨ We select our employees/resources
¨ We implement the operating plan
¨ We monitor and refine operations regularly
¨ We ask for customer feedback